Support

Last updated: September 4, 2026

We make four apps — Parcel Yard, Pack Perfect, Before I Unpack and Milestone. This page is how you reach a person about any of them.

Write to us

support@get-creative.co

That address is read by a person. There is no ticket portal, no chatbot and no account to create in order to use it.

What to put in the message

You do not have to do any of this — a sentence is enough, and we would rather have a short message than no message. But if you can, these four things let us answer in one reply instead of three:

  1. Which app, by name.
  2. What happened, and what you expected to happen instead.
  3. Your phone and its version — e.g. "Pixel 9, Android 16" or "iPhone 15, iOS 26". Settings → About phone, or Settings → General → About.
  4. The app version, from the app's own Settings screen, at the bottom.

A screenshot is worth all four.

When you will hear back

We aim to reply within two working days. If something is broken for everybody we will usually know before you write, and the reply will say what we are doing about it rather than ask you for more detail.

If you have not heard from us in four working days, the message did not arrive — please send it again.

The three things people write about most

"I paid and the app still thinks I haven't." Open the app's Settings and tap Restore purchases. A purchase belongs to the store account that bought it — your Apple ID, or your Google account on Android — so it comes back on any device signed in to that same account. It does not carry across from one store to the other: the two stores hold separate receipts and neither can see the other's.

"I want a refund." We cannot give you one, because we never took the payment. Ask the store you bought from:

If something is broken, please write to us first — we would rather fix it.

"I want my data deleted." Every app has a delete in its own Settings that removes what is on the phone and what your account holds on our server, in one action. The full instructions, per app, are at https://legal.alc.fyi/legal/deletion.html — and you do not have to install anything to read them.

Privacy and data requests

Rights requests (access, deletion, correction, opt-out) go to the same address, support@get-creative.co, with "Privacy Rights Request" in the subject line. What we can and cannot look up is set out honestly on the Account and Data Deletion page: our apps hold no name and, in three of the four, no email address at all, so there is often nothing we can match a message to. The delete inside the app can do what a support email cannot, because the app is signed in as your own account when it asks.

Accessibility

If something in one of our apps is unusable with the text size you need, with reduced motion, or with a screen reader, please tell us which screen. We treat that as a defect and not as a feature request.