Candy Archer — Support
Candy Archer is an arcade action game from Nomad Arcade. Drag anywhere to move and she shoots on her own. Thaw the frozen foes of 15 candy maps, walk over sugar to level up and pick a new power, last six minutes, then beat the boss that lands. There is no account and no sign-in.
Write to us
A person reads every message, and we aim to reply within two working days. If you can, tell us:
- What happened, and what you expected to happen instead.
- Your phone model and its system version (on iPhone: Settings → General → About).
- The game's version and your Player ID, both at the bottom of Candy Archer's Settings, under About. Copy copies the whole ID.
A screenshot helps too.
Common questions
I got a new phone. How do I keep my progress? Your progress lives only on your phone, and there is no account to carry it across. An iPhone or Android transfer from your old phone may bring the game's data with it. We have no copy, so we cannot restore it for you.
I deleted the game and lost my progress. Can you get it back? No. Deleting the game deletes the save, and we never had a copy.
I bought No ads and still see them, or I got a new phone. Open Settings → No ads → Restore while you are online. It brings back No ads for the Apple or Google account that bought it. If it says "None found" and you did buy it, write to us with the date of the purchase.
What does No ads do? It ends the banners and the full-screen ads, and doubles the jar with no video. The ads you choose to watch to get back up after a fall or for a fourth power card stay, since each of those is yours to take or leave.
Why do I see ads? The ads keep Candy Archer free. A banner shows on Home and on result cards, and never during a run. A full-screen ad can play after you clear a stage, as you leave its card, and never during a run or after a fall. You can also choose to watch an ad to double the sugar from a Jam Jar, get back up after a fall or add a fourth card to a pick.
I watched an ad and did not get the reward. The reward is paid when the ad plays to the end. If you close it early, nothing is added. If no ad could load, the game gives you the reward anyway. If an ad did play to the end and the reward is missing, write to us with the date and roughly what time it happened.
An ad looked wrong. Settings → Privacy → Report an ad writes to us with the game's version filled in. Tell us what the ad showed.
How do I change what ads may use about me? On iPhone, go to the phone's Settings → Privacy & Security → Tracking. Where the law calls for Google's consent form, you can also change your choice in Candy Archer's Settings → Privacy → Ad privacy choices.
Can I turn off the reminder? Yes. On iPhone, Settings → Reminders holds its switch. It stays off until you turn it on, and sends one note a day at most, between 9 am and 8 pm.
I want a refund. Apple or Google takes the payment, so refunds are theirs to give. On iPhone, ask at https://reportaproblem.apple.com. If something in the game is broken, please write to us first; we would rather fix it.
Do I need an internet connection? No. The game plays offline. Ads and buying or restoring No ads need a connection.
I want to start over. Settings → Game data → Restart the game clears your progress. Your settings and No ads stay.